Frequently Asked Questions
Everything you need to know about shopping at Ulanka.
What is the standard delivery time for orders?
Standard shipping typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
How can I return an item that doesn't fit?
You can return any unworn item within 30 days of receipt. Simply log into your account, request a return label, and drop the package at any authorized collection point.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for flexible financing.
Are the shoes and accessories genuine brands?
Yes, Ulanka is an authorized retailer for all the brands we carry. Every product is 100% authentic and sourced directly from the manufacturers.
Can I exchange an item for a different size?
Exchanges are subject to stock availability. We recommend returning the original item for a refund and placing a new order for the desired size to ensure you don't miss out.
Do you offer international shipping?
Currently, we ship to most countries within the European Union. Shipping costs and delivery times vary depending on the destination country.